FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 12-17 business days.
Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at redshoes8523@gmail.com.

I am not in love with my order, can it be returned? What if there is an issues. 

Final Sale & Customer Care Policy

At our store, we are committed to providing quality products and excellent customer service. Each item is carefully inspected prior to listing and again before shipment to ensure it meets our standards for condition and presentation.

Our inventory is sourced through bulk purchasing from established distribution channels, which allows us to offer competitive pricing on limited and high-demand items. Because of this sourcing model, all products are sold as-is.

All Sales Are Final

All purchases are final sale

We do not offer refunds, returns, or exchanges

This policy applies to all products without exception

We encourage customers to review all product details, images, sizing information, and descriptions carefully before completing a purchase. If you have any questions prior to ordering, our team is always happy to assist.

Product Condition & Quality

Every item is visually inspected for quality and condition before being listed and shipped. While we stand behind the condition of the items we sell, we are not responsible for manufacturer variations or prior distribution history.

Our Commitment to Customer Service

We are a customer-service-focused business and are committed to supporting our customers before and after purchase. While we cannot offer returns or refunds, we will always assist with:

Order accuracy concerns

Shipping-related issues

Product condition upon arrival

If there is an issue with your order, please contact us promptly so we can review and assist where possible.

📩 Your satisfaction matters to us, and we are always here to help.

Redshoes8523@gmail.com

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email. Once you double check if the address given is wrong kindly notify us via email at redshoes8523@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to redshoes8523@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.